If you are looking for a reliable guide to SpaceXY, this article covers everything from registration to your first withdrawal.
Getting Ready
- Ensure your device meets the minimum requirements – a modern web browser (Chrome, Firefox, Safari) on a desktop, tablet, or smartphone works best. The casino is mobile-optimized, so you can play directly from your browser without downloading an app.
- Prepare a strong, unique password – use at least 12 characters with a mix of letters, numbers, and symbols. Avoid reusing passwords from other accounts.
- Verify your age – you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. Have a valid government-issued ID ready for verification.
- Choose your preferred payment method – common options include Visa, Mastercard, e-wallets (Skrill, Neteller), and cryptocurrencies (Bitcoin, Ethereum). Check which method supports both deposits and withdrawals.
- Set a gambling budget – decide on a maximum amount you are willing to deposit and lose. Use responsible gambling tools like deposit limits if available.
- Read the terms and conditions – especially the bonus terms, wagering requirements, and withdrawal policies. Note that game contribution percentages vary (e.g., slots often count 100%, table games may count only 10–20%).
Account Setup
- Go to the casino’s homepage and click the “Register” or “Sign Up” button.
- Fill in the registration form with your personal details: full name, date of birth, email address, and residential address. Use the same information as on your ID documents.
- Choose a username and password. Make sure the password is unique and secure.
- Select your preferred currency and enter any bonus code you have (optional).
- Agree to the terms and conditions and privacy policy, then submit the form.
- Check your email inbox for a verification link. Click the link to activate your account.
- Important: Complete the Know Your Customer (KYC) process before making your first withdrawal. Upload a clear photo of your ID (passport, driver’s license) and a recent utility bill or bank statement for address proof. This typically takes 24–48 hours to approve.
- Optionally, enable two-factor authentication (2FA) for extra security. Use an authenticator app like Google Authenticator.
How Wagering Works
When you claim a welcome bonus, the bonus amount is locked until you meet the wagering requirement. The calculation is straightforward:
Wagering Requirement = Bonus Amount × Wagering Multiplier
For example, if you receive a €100 bonus with a 35x wagering requirement, you must place bets totaling €3,500 before the bonus becomes withdrawable real money. The formula is:
€100 × 35 = €3,500.
However, not all games contribute equally to the wagering requirement. A typical contribution table looks like this:
| Game Type | Contribution Percentage |
|---|---|
| Slots (most titles) | 100% |
| Table games (blackjack, roulette) | 10–20% |
| Video poker | 20% |
| Live dealer games | 10% |
| Jackpot slots | 50% (may vary) |
Using the same €100 bonus at 35x, if you only play slots (100% contribution), you need €3,500 in bets. But if you play blackjack (10% contribution), the effective wagering requirement becomes €3,500 / 0.10 = €35,000 — much higher.
To estimate your expected loss while wagering, use the formula:
Expected Loss = (1 – RTP) × Total Wagering Amount
Assume you play a slot with a 96% RTP. The total wagering amount is €3,500. The expected loss is (1 – 0.96) × €3,500 = 0.04 × €3,500 = €140. This means, on average, you will lose €140 of your own funds (or the bonus) before meeting the wagering requirement. The remaining €2,060 (€2,200 – €140) would be the expected net return, but remember that actual results vary.
Always check the maximum bet allowed while wagering. Casinos often cap bets between €5 and €10 per spin to prevent fast playthrough.
Deposits & Withdrawals
| Payment Method | Min Deposit | Max Deposit | Withdrawal Time | Fees |
|---|---|---|---|---|
| Visa / Mastercard | €10 | €5,000 | 3–5 banking days | None by casino (bank may charge) |
| Skrill | €10 | €10,000 | 24–48 hours | None |
| Neteller | €10 | €10,000 | 24–48 hours | None |
| Bitcoin | €20 (equivalent) | €50,000 | 1–2 hours (after approval) | Miners fee |
| Bank Transfer | €50 | €50,000 | 5–7 banking days | Possible bank fee |
Deposits are instant for most methods. Withdrawals require KYC verification first. The casino processes withdrawal requests within 24–72 hours, then the payment method transfer time adds on top. E-wallets are fastest (under 48 hours), while bank transfers take up to a week.
Licence & Player Protection
The casino operates under a Curacao eGaming licence (number 8048/JAZ). This licence is commonly used by international casinos. While Curacao regulation ensures basic player protection, it is not as strict as the Malta Gaming Authority or UK Gambling Commission. Important: If you are a resident of the European Union or Nordic countries, winnings from Curacao-licensed casinos may be subject to local income tax. Check your country’s tax laws—some require you to report winnings as income, while others (like Malta-licensed casinos) tax the operator instead.
The site uses 128-bit SSL encryption to protect your data. Player funds are held in separate bank accounts to ensure you can withdraw even if the company faces financial issues. Responsible gambling tools include deposit limits, loss limits, session time reminders, and self-exclusion (available in the player account settings). If you need help, contact GamCare or BeGambleAware.
Fix It Fast
- Can’t log in: Click “Forgot password” to reset via email. If you still have issues, clear your browser cache and cookies, or try a different browser. Contact support if your account is locked due to security reasons.
- Withdrawal pending for too long: First, check if your KYC documents are fully approved. If they are, wait 48 hours. Then contact live chat and ask for an update. Provide your account ID and the withdrawal reference number.
- Bonus not credited after deposit: Verify you entered the correct bonus code during deposit. If yes, check the bonus terms – some bonuses activate automatically only after certain conditions (e.g., minimum deposit of €20). If still missing, contact support with the deposit transaction ID.
- Game not loading: Refresh the page. If the issue persists, disable ad-blockers and VPNs. Ensure your browser is updated. The casino uses HTML5 games, so any modern browser should work.
- Account locked after multiple failed login attempts: Wait 15 minutes for the temporary lock to expire. If the lock persists, contact support to verify your identity via security questions or ID upload.
Quick Answers
How long do withdrawals take?
Withdrawal processing time is typically 24–72 hours after approval. E-wallets arrive within 24–48 hours, cards take 3–5 banking days, and bank transfers can take up to 7 business days.
Is this casino licensed and safe?
Yes, it holds a Curacao eGaming licence (8048/JAZ) and uses SSL encryption. However, for EU players, winnings may be taxable – please check your local laws.
What is the minimum deposit?
The minimum deposit is €10 for most methods (credit/debit cards, e-wallets) and €20 for Bitcoin. Always check your chosen method’s limits.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account’s responsible gambling section. These limits are immediate and cannot be increased for 24 hours.
Do I need to verify my account before withdrawing?
Yes, you must complete KYC verification before your first withdrawal. Upload a copy of your ID and a recent utility bill. Verification usually takes 24–48 hours.
Which games contribute 100% to wagering requirements?
Most slot games contribute 100%, except for progressive jackpot slots which may contribute less. Table games, video poker, and live dealer games contribute between 10% and 20%.
Can I cancel a pending withdrawal?
Yes, you can cancel a pending withdrawal within 24–48 hours if it hasn’t been processed yet. After processing, the money is sent and cannot be reversed.
What currencies are accepted?
The casino accepts EUR, USD, GBP, and cryptocurrencies like Bitcoin, Ethereum, and Litecoin. Choose during registration; you cannot change later.
Extra Tips: Handling a Delayed Withdrawal
If your withdrawal is not processed within the stated timeframe, follow these steps:
- Check your verification status – log in and ensure all KYC documents (ID, address proof) are approved. If not, re-upload clear scans.
- Contact live chat support – ask for the status of your withdrawal. Provide your account ID and the request number. Note the operator’s name and time for future reference.
- Wait 48 hours – if the support team says it’s under review, wait two business days before escalating.
- Send an email to support – if no progress after 48 hours, email support@casino.com with a polite request including your account ID, withdrawal amount, and date requested. Keep a copy of your correspondence.
- File a complaint with the licensing authority – if your withdrawal is delayed beyond 10 business days without reason, you can file a dispute with Curacao eGaming via their player complaint portal (ask support for the correct channel).
Remember: most delays are caused by incomplete verification or bank holidays. Patience and clear communication usually resolve the issue within a week.
We hope this guide has given you a solid foundation. Start by checking your device, then follow the registration steps carefully. Understand wagering requirements before claiming bonuses, and always choose a payment method that suits your needs. If you run into trouble, use the troubleshooting tips above. Remember to gamble responsibly and only with money you can afford to lose.